Rivendell Nursery Policies - Rare and Exotic Trees and Shrubs
Prices:
All prices are F.O.B. Rivendell Nursery. Prices are subject to change without notice. Rivendell Nursery is a wholesale nursery selling only to those in the trade.

Terms:
Cash, unless credit is established. Credit accounts are payable net 30 days. Interest at the rate of 1.5% per month will be charged on overdue accounts. Failure to pay service charge will result in loss of credit.

Claims:
We guarantee our plants to be healthy and true to name. We give no guarantee expressed or implied as to the life and productiveness of any nursery stock since we have no control after it leaves our nursery. All claims must be made in writing within 10 days of receipt of material.

Once a claim is investigated and founded a credit memo will be issued. Credit is to be used within one year of issue. There are no cash refunds. We shall not be liable for loss, damage, or delay which occurs in transit. Credit will not exceed the price of material.

We will not be responsible for the condition of material not picked up within 7 days of notification that order is ready.

Cancellations:
Any cancellations must be made in writing (fax acceptable) and must be received by us before expected digging date. If an order has been dug and then is canceled by the customer, the customer is responsible for the total value of the plant material and will be invoiced accordingly. 

Delivery or Pick Up:
Delivery service can be arrange through an independent agency for trailer-load quantities. Due to the size of a majority of our material C-Flat trailers or flat bed trucks are recommended. A box truck can be accommodated if advance notice is given. Material with foliage must be protected during transportation. Rivendell Nursery will not accept any claims on material not properly protected for transport.

Summer Digging:
Summer digging is available for limited varieties. An additional 20% will charged to cover the additional labor to trench, water and hold stock after digging. It may also include the application of an anti-transpirant. Summer digging requires additional time to prepare the plant for digging and shipping. Rivendell Nursery assumes no responsibility for the survival of summer dug material. Proper aftercare is essential for success in summer digging.

New Jersey Sales Tax:
We are required to collect 7% tax on all sales picked up or delivered to a point in NJ, unless a properly executed sales tax exempt certificate is provided.

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